Jenerg Return & Refund Policy

Return Policy

For questions or concerns: [email protected]

If the item is less than what you expected we are happy to exchange, replace, or refund you after the return. We offer a simple 15 days return policy on regular priced items, minus the shipping cost. Please contact us with your order number and details to get your return started.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. (We hope to improve return policies in the future but at present time it is our product partners that dictate the return policies).

 If more than 15 days from the date of purchasing the product pass, we, unfortunately, will not be able to offer an exchange or return.

Return Shipping Costs

We will pay for shipping if the return is a result of our error (wrong item, broken products) otherwise it is the customer’s responsibility. Shipping costs are non-refundable. If you’ve received the refund the cost for shipping will be deducted from the refund. Additionally, the partners we work with and Jenerg does not take responsibility for lost return items. We encourage customers to use trackable and insured service especially with orders/items $50.00 and over.

Return Shipping Address

To return your product, you should mail your product in its original packaging to: 20929 Ventura Blvd, Suite 47488, Woodland Hills, CA, 91364.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Non Refundable Items

Items returned after 15 days of purchase


Items on sale or discounted

Gift cards

Downloadable software products

Some health and personal care items

Digital Services

Music Services


Defective/ Under Warranty

It is our goal to make sure you are 100% happy with the purchase(s) you have made and we will do everything we can to assist you in making things right. Please keep in mind Everything Rhythmic Gymnastics is a third-party service provider. We are not responsible for and do not stock, manufacturer or provider warranty services for products sold on the website. Please see additional terms set by each Brand/Manufacturer below. Customer service is important to us and we will definitely help you within our capabilities.

If you’ve received a defective item, please keep your invoice and reach out to the brand/manufacturer regarding your purchase order and defective item. See below for additional brand/manufacturer instructions.

Jassy –


Email: [email protected]


Email: [email protected]

Sasaki – 


Refund Process

Once the items make their way to the return center they are inspected. Once approved, we start the refund is process immediately and a credit will be applied to your original payment method within a certain amount of days. If the item is found to violate the return policy you will be notified. Please allow between 7 – 14 days for your refund to be processed. If you have not received your refund after 14 days please check below.

Late or Missing Refunds?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Partial Refunds

In some rare situations only, a partial refund can be granted. But it’s pretty basic; any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Unhappy With A Brand?

We want to make sure you receive quality products with the customer service to match. If you are having trouble getting in contact with the manufacturer please let us know. We take customer complaints very seriously and if you believe one of our partners is providing below 5-star service, please contact us and let us know.

Sasaki Return Policy

Sasaki products are shipped directly from Japan. If you received the wrong item or have an item that you received damaged please contact [email protected] and we will work on getting a return setup for you. If a customer wants to return the item with a reason that is out of policy it is the customer responsibility to pay for the shipping to send the item back to Japan. 

Music Refund Policy

Cancellation Policy

You can cancel your scheduled music cutting service 48 hours in advance of the schedule date free of charge. Please contact [email protected]. Orders cancelled sooner than 48 hours before the order are subject to a 25% schedule loss fee. 

Refund Policy

Our music cutting service unfortunately cannot offer any refunds on completed services. If you are unhappy with the work you have been provided we ask that you please contact our support team to help you with your order. Our goal is to make the customer happy and we will work with you to see how we can help the situation.

Subscription Refund Policy


If you don’t see your business being impacted by ads then we don’t think you should be wasting your money on them. We offer partial refunds prorated towards the remainder of your billing cycle. If you are not happy with the services you are being provided you reserve the right to cancel your subscription at any time. Ad services (promotions and featured listings) will be prorated towards the remainder of your billing cycle.