Jenerg Return & Refund Policy

Return Policy

For questions or concerns:

You can return physical items within 15 days of delivery for a refund of the product (shipping price and shipping return price is not included in the refund).

If the product you ordered arrives defective or broken please take a picture so we may help file a claim and contact us within 15 days. Add your order number and email to get your return started.

To be eligible for a return, your item must be new, unused, in the original packaging and in the same condition that you received it. After the item has been returned and inspected we process the refund. A restocking fee of 5% may apply to certain orders depending on the brand and size of the order. Depending on your bank it can take 3-5 business days for the transaction to post to your bank account. 

If you send back a used item this may result in a partial or no refund. 

If more than 15 days from the date of purchasing the product pass, we, unfortunately, will not be able to offer an exchange or return.


Return & Exchange Shipping Costs

We will pay for shipping if the return/exchange is a result of our error (wrong item, broken products) otherwise it is the customer’s responsibility to pay for the return cost and/ or shipping back costs. Shipping costs are non-refundable. If you receive a refund, we will automatically deduct the shipping costs from it. We do not take responsibility for any lost returned items. We encourage customers to use trackable and insured service especially with orders/items $50.00 and over.

Return Shipping Address

23638 Lyons Ave, Unit 408, Newhall, California, 91321.

Depending on where you live, the time it may take for your exchanged product to reach us may vary.

Non Refundable Items

– Items returned after 15 days of receiving the item

– Shipping Costs

– Items on sale or discounted

– Gift cards

– Downloadable software products

– Some health and personal care items

– Digital Services

– Music Services

– Subscriptions

Defective/ Under Warranty

It is our goal to make sure you are 100% happy with the purchase(s) you have made and we will do everything we can to assist you in making things right. Please keep in mind Jenerg is a third-party service provider. We are not responsible for warranty services for products sold on our website. Please see additional terms set by each Brand/Manufacturer below. Customer service is important to us and we will definitely help you within our capabilities.

If you’ve received a defective item, please keep your invoice and reach out to the brand/manufacturer regarding your purchase order and defective item. See below for additional brand/manufacturer instructions.








Refund Process

Once the items make their way to the return center they are inspected. Once approved, we start the refund process immediately and a credit will be applied to your original payment method within a certain 5 – 7 business days (depending on your bank). If the item is found to violate the return policy you will be notified. Please allow between 7 – 14 days after you have sent your item, for your refund to be processed. If you have not received your refund after 14 days please check below.

Late or Missing Refunds?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Partial Refunds

In some rare situations only, a partial refund can be granted. This is for any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Unhappy With A Brand?

We want to make sure you receive quality products with customer service to match. If you are having trouble getting in contact with the manufacturer please let us know. We take customer complaints very seriously and if you believe one of our partners is providing below 5-star service, please contact us and let us know.

Music Refund Policy

Cancellation Policy

You can cancel your scheduled music cutting service 48 hours in advance of the schedule date free of charge. Please contact Orders cancelled sooner than 48 hours before the order are subject to a 25% schedule loss fee. 

Refund Policy

Our music cutting service unfortunately cannot offer any refunds on completed services. If you are unhappy with the work you have been provided we ask that you please contact our support team to help you with your order. Our goal is to make the customer happy and we will work with you to see how we can help the situation.

Subscription Refund Policy


If you don’t see your business being impacted by ads then we don’t think you should be wasting your money on them. We offer partial refunds prorated towards the remainder of your billing cycle. If you are not happy with the services you are being provided you reserve the right to cancel your subscription at any time. Ad services (promotions and featured listings) will be prorated towards the remainder of your billing cycle.