RETURN AND REFUND POLICY
We want to make sure you enjoy what you got from us. For digital services/items check below. If the item is less than what you expected we are happy to exchange, replace, or refund you after the return. We offer a simple 15 days return policy on regular priced items, minus the shipping cost. Please contact us with your order number and details to get your return started.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. (We hope to improve return policies in the future but at present time it is our product partners that dictate the return policies).
If more than 15 days from the date of purchasing the product pass, we, unfortunately, will not be able to offer an exchange or return.
Return Shipping Costs:
We will pay for shipping if the return is a result of our error (wrong item, broken products) otherwise it is the customer’s responsibility. Shipping costs are non-refundable. If you’ve received the refund the cost for shipping will be deducted from the refund. Additionally, the partners we work with and Everything Rhythmic Gymnastics does not take responsibility for lost return items. We encourage customers to use trackable and insured service especially with orders/items $50.00 and over.
Return Shipping Address:
To return your product, you should mail your product to 20929 Ventura Blvd, Suite 47488, Woodland Hills, CA, 91364
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We aim to provide the highest customer service and will always try to provide for our customers to the best of abilities… but we are pretty strict about these company policies.
Items returned after 15 days of purchase
Items on sale or discounted
Downloadable software products
Some health and personal care items
Membership/ SEO Services:
We are an honest and hardworking company. We don’t think it’s right for anyone to use slimy profiting tactics or lie about the work/services they provide. For that reason, we never will take money for work or services we did not 100% provide if you feel you have not been provided with the services you have been promised please reach out to us so we can try to find the best resolution. You have the right to know where your hard-earned money is going. If you have a concern or need an answer to something please contact us. Our Support team will be happy to assist you.
If you don’t see your business being impacted by ads then we don’t think you should be wasting your money on them. We offer partial refunds prorated towards the remainder of your billing cycle. If you are not happy with the services you are being provided you reserve the right to cancel your membership at any time. Ad services (promotions and featured listings) will be prorated towards the remainder of your billing cycle.
SEO/ Business Services:
All Business and SEO services we offer are done completely manually for this reason we sadly cannot offer full refunds. If you are unhappy with the services you’ve been provided, we urge you to contact us as soon as possible so that we may refund you for the remainder of the services that have not been completed. We are always happy to provide detail on the work that has been done for you.
Cases where we reserve the right to reject requests for refunds/cancellations:
If we have missed the agreed-upon deadline due to delay from the business owner (not providing necessary information, images, or materials on a deadline)
It’s difficult for us to provide a refund when you ask in the middle or after we have completed our services.
If you have been provided a customized service.
If we find dispute/chargeback information, we reserve the right to block and remove the work that we have done.
It is our goal to make sure you are 100% happy with the purchase(s) you have made and we will do everything we can to assist you in making things right. Please keep in mind Everything Rhythmic Gymnastics is a third-party service provider. We are not responsible for and do not stock, manufacturer or provider warranty services for products sold on the website. Please see additional terms set by each Brand/Manufacturer below. Customer service is important to us and we will definitely help you within our capabilities.
In some rare situations only, a partial refund can be granted. But it’s pretty basic; any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Unhappy with a brand?
We want to make sure you receive quality products with the customer service to match. If you are having trouble getting in contact with the manufacturer please let us know. We take customer complaints very seriously and if you believe one of our partners is providing below 5-star service, please contact us and let us know.
If you’ve received a defective item, please keep your invoice and reach out to the brand/manufacturer regarding your purchase order and defective item. See below for additional brand/manufacturer instructions.
Email: [email protected]
Once the items make their way to the return center they are inspected. Once approved, we start the refund is process immediately and a credit will be applied to your original payment method within a certain amount of days. If the item is found to violate the return policy you will be notified. Please allow between 7 – 14 days for your refund to be processed. If you have not received your refund after 14 days please check below.
Late or missing refunds?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]